Clinical System Upgrade – March 2026

Posted on February 6th, 2026

We will be upgrading our clinical system in March 2026.

When is this happening?

Our Practice changeover will start on 11^th March 2026. 

We will keep you informed of any updates.

What does this mean for you?

• Our changeover will last around 3–5 working days, during which we will have limited access to electronic medical records.
• During this short time, GP appointments will only be available for urgent medical issues.
• Telephone lines will operate as normal, so you can still contact us for advice.
• Online medication ordering will not be available during the transition phase. After the changeover, there will be a new system for ordering medication, and we’ll provide full details when it’s ready.
• Scheduled reviews for chronic conditions will be paused during this short transition period.
• Emergencies should still use the 999 sevice or go to A&E.

How can you help?

• Order your prescriptions early to avoid delays.
• Consider whether your need to see a GP is urgent during the changeover period.
• For minor or self-limiting conditions, you can use Pharmacy First and Pharmacy First Plus services: 

       Pharmacy First: www.nhsinform.scot/scotlands-service-directory/pharmacies/pharmacy-first

Frequently Asked Questions

How long will the changeover last?

About 3–5 working days per practice.

Can I still phone the practice?

Yes! Telephone lines will operate as normal.

Can I order medication online?

Not during the transition. A new system for ordering medication will be introduced after the upgrade.

What about my regular reviews?

Scheduled reviews for chronic conditions will be paused during the short transition period.

What counts as urgent?

New severe symptoms, worsening of an existing condition, or anything that cannot wait until after the changeover.

Where do I go in an emergency?

Call 999 or go to A&E.

What else can I do?

Use Pharmacy First or Pharmacy First Plus for minor conditions.